Theatre Royal & Royal Concert Hall ‘sight aware’

Blind and partially sighted theatre-goers across Nottingham will enjoy an even better experience at the Theatre Royal & Royal Concert Hall, thanks to visual impairment and sighted guide training provided to front-of-house staff by local charity, My Sight Notts.

Training designed to improve knowledge and confidence of staff

The training aimed to improve the knowledge skills and confidence of staff so that they could offer appropriate support to visually impaired customers.

The training covered the emotional impact of sight loss, potential barriers to independence as well as practical sighted guide training.

Fully inclustive expereince

Venue staff are committed to providing a fully inclusive experience for everyone attending performances and in addition to requesting training from My Sight Notts; the Theatre Royal & Royal Concert Hall also has an access register. The Access register helps staff identify customers who need assistance and enables people to take advantage of the free guide dog sitting service. Audio description is available at many performances as are Braille programmes.

During its recent refurbishment, the Theatre Royal & Royal Concert Hall also invested in better lighting as part of their commitment to create a fully inclusive venue for people with visual impairments. The dim yellow lighting in the foyer, stairwell and bar area has now been replaced with daylight lighting in a bid to make it easier for visually impaired customers to access.

A warm welcome

Emily Malen, Front of House Manager & Access Development, at the venue, said: “We want all our customers to enjoy their visit to the theatre and to feel safe and secure.  A warm welcome from a team of staff who are confident in their ability to help is incredibly important in achieving this. The sight awareness training our Front of House team have been given was so insightful.  It has really allowed staff to grow in confidence and develop a new skill set.”

Thrilled to be working in partnership with Theatre Royal & Royal Concert Hall

Angela Phillips, Services Manager at My Sight Notts who helped deliver the visual impairment training, said: “The commitment of staff at the Theatre Royal and  Royal Concert Hall to create a truly inclusive venue that everyone can enjoy is very impressive and we commend their hard work and commitment.

“We were absolutely thrilled to be invited by the venue to provide visual impairment awareness and sighted guide training to all their front-of-house staff as this will ensure visually impaired theatre and concert goers enjoy the best experience possible.”

Our vision for a fully inclusive Nottinghamshire

“This is an important step towards realising My Sight Nottinghamshire’s vision of creating a fully inclusive Nottinghamshire. We’d urge other local businesses to work in partnership with us to ensure that their staff have the skills and confidence needed to offer the best service possible to the visually impaired community.”


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